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Aeroflot Reviews
Aeroflot technical information
IATA code: SU
ICAO code: AFL
Callsign: AEROFLOT
Country: Russian Federation
Airline alliance: SkyTeam
Airline type: regular
Fleet size: 190
Airline destinations: 129
Airline routes: 358
Flying with Aeroflot: practical information
Baggage
The embarked baggage allowance of Aeroflot is 23 kg per person
The hand baggage allowance of Aeroflot is 5/10 kg (55 x 40 x 20 cm) per person
The excess baggage charge is 50/100 EUR (23-32 kg)
Boarding
Check in opening: 2 h
Time acceptance: 50 min
Contacts
Address: Building 9, 37, Leningradskiy Prospect, Moscow, 125167, Russia
Phone: +7 (495) 223 5555
eMail: callcenter@aeroflot.ru
Useful links
Aeroflot website:Airline company
Aeroflot flights and customer reviews
Aeroflot (Aeroflot Russian Airlines) was founded on February 9, 1923 and is the national airline of Russia, as well as the country's major airline. Its headquarters is located in the International Sheremetyevo Airport, Moscow, since 2006 the company is a member of the SkyTeam alliance. It is 51% owned by the Russian Government. Aeroflot operates scheduled flights to 47 countries in over one hundred destinations, carrying 14.2 million passengers in 2011. The airlines subsidiary of Aeroflot are Aeroflot-Don (Donavia), Aeroflot-Nord (Nordavia), Aeroflot-Plus and Aeroflot-Cargo.
Aeroflot flight statistics
The average ticket fare for Aeroflot is 582 Euro
The most used airport by Aeroflot is Sheremetyevo (Moscow)
The most popular route for Aeroflot is Fiumicino (Rome) - Suvarnabhumi (Bangkok)
The most common depart time for Aeroflot is 00:10
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Aeroflot customer reviews
Average based on 12 reviews
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Review summary
2,9
ON 5
Ok
Trend
Route Tokyo - Paris
Ilaira8 June 2018
“My boyfriend and I knew we could only have a Max of 20kg per bag, and conscious of the fact that we had more kilos than that, we contacted the company with large advance and asked to add some kg in advance, so not to pay extra money at the check-in. Every other company in the world allows that, but Aeroflot forces you to pay 125 AUD. No matter if you have 1 extra kg or 5kg. And you are forced to do everything at the check-in and forced to pay all 125AUD. It's ridiculous! We will never ever fly with this company ever again. And we do not recommend it to anyone else.”
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Route Milan - Moscow
Armando Ceccaroni9 September 2017
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Route Moscow - Shanghai
ana19 May 2016
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Route Bangkok - Moscow - Madrid
Lindsay12 January 2016
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Route Bangkok - Bari
Achille Annalisa16 November 2015
“Bad company does not recommend it to enyone rude and do not eat well often late hours.”
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Route Rome - Moscow - Minsk
Palina15 May 2015
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Route Frankfurt - Moscow
Sawsan9 April 2013
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Route Rome - Moscow
Maria29 February 2012
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Route London to Delhi
rjmehra31 January 2012
“My flight from London to Delhi (via Moscow) was cancelled on the day of departure. They put me on an alternate flight on the same route that departed several hours later and included a 12 hour stop in Moscow rather than a 3 hour one. This was annoying in itself but not the main issue. I requested a Vegetarian meal, and had this verified prior to the initial cancellation of my flight. No one at Aeroflot bothered to transfer this request to the replacement flight and that flight didn't carry any vegetarian meals. So I didn't eat on the flight and on complaining at the Aeroflot desk at Moscow airport received some meal tokens to spend in the airport. However the value of the tokens was pathetic by any measure. The only eatery open was TGI Fridays and the only vegetarian option there was soup, which I ordered with a glass of orange juice. These two meagre items not only came to more than the amount I had in tokens but required me to pay several Euros too! Just to add insult to injury this event happened nearly a YEAR ago and repeated emails to Aeroflop are ignored and occasionally referred to some other department that proceeds to ignore them. Also the level of English of Aeroflot staff is terrible for an international airline.”
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Route London - Moscow - Ulan Bator
Sebastian20 July 2010
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Route Saint Petersburg - Moscow - Helsinki
Mikka19 July 2010
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Route London - Moscow - London
Philip15 June 2010
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